Privacy Policy

1. Introduction

CallSub AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant service and website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Business information and industry details
• Account credentials and preferences
• Payment and billing information

2.2 Call Data

Our AI assistant processes phone calls on your behalf. We may collect and store:

• Call recordings and transcripts
• Caller information and phone numbers
• Appointment scheduling data
• Customer interaction history

2.3 Technical Information

• IP addresses and device information
• Browser type and version
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI assistant service
• Process appointments and customer interactions
• Improve our AI models and service quality
• Send service updates and support communications
• Process payments and manage billing
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who help us operate our service, including cloud hosting, payment processing, and analytics providers.

4.2 Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

4.3 Business Transfers

In connection with mergers, acquisitions, or sale of assets, subject to confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for call data
• Secure data centers with access controls
• Regular security audits and monitoring
• HIPAA compliance for healthcare clients
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 12 months unless you request earlier deletion or longer retention for business purposes.

7. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Restrict certain data processing activities

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: